Journal Social Civilecial

Effectiveness of Public Administration Policies in Delivering Services to Citizens in Afghanistan

Nawaskhan Mateen — 2024-07-31

This study considers an evaluation of how policies formulated in public administration can help enhance service delivery in Afghanistan which faces numerous political, historical, and socioeconomic issues. The study employs a method known as quantitative case study to look at the adherence of the various sectors in public administration to policies affecting education, health, and municipalities. Information was collected using structured interviews, focus group discussions, document review, and observations with participants being public sector representatives and users of public services. The study also established the fact that bureaucratic constraints, corruption, lack of resources and socio-political factors hinder successful provisioning of public services. Some challenges which came up before the public and citizens included weak institutional framework and regional disparities in the access to services. In addition, the paper demonstrates how the framework of governance institutions, political stability, and service delivers interface in the context of the post-conflict country. These results add to the current body of literature on public administration in fragile and conflict-affected states by presenting a case for the need for extensive and system reform with a focus on increasing the accountable and open state, as well as enhancing local governance systems. The findings of this study provide prescriptive implications for enhancing service provision and governance efficiency in Afghanistan and analogous states after conflict.

The Impact of Social Media on Interpersonal Relationships in the Digital Era

Ahmad Reza — 2024-07-31

The subject of this research is how social media affects individuals’ close relationships with other people, with an emphasis on digital jealousy, social comparison, issues of misunderstanding between loved ones and companions, companionship, tips and tricks to minimize negative effects, etc. Because content sharing in social media and other digital platforms is part of daily life now, they strongly influence the emotional and behavioral outcomes. This research establishes the link between digital jealousy and purchase behavior to explain how social comparison on social media can create the motivation for material acquisitions as people seek to replicate what they see on social media platforms. In addition, the research explores the implications of how lack of body language in digital communication results in misunderstanding and aggression to online and offline relationships. The results speak clearly of the need for being alert with what one posts and defines the need to set up social media guidelines in order to maintain positive interactions. Telling to the views of participants, free communication and strict selection of received information by means of social networks help to minimize psychological consequences of digital jealousy and to strengthen healthy relations. As such, this research endeavors to further the current body of knowledge by focusing on specific practices which may be employed to effectively address emotional and relational risks associated with social media while gaining a better appreciation of its impact on one’s well-being and behaviors. The work presents a systematic map of the nature of interactions that people have on digital platforms and how the process should be done deliberately.

The Impact of Public Administration on Cultural Policy and Creative Industries

Agus Salim — 2024-08-12

This research thus adopts a qualitative design to analyses how public administration influences cultural policy, and its implications for the growth and viability of creative industries. Bureaucracy appears to be central in the formulation, monitoring/assessment, and coordination of cultural policies across the supporting sectors including film, music, and the new media. Employing a qualitative research approach involving interviews with policy makers, public administrators, representatives from cultural industries, analyses of available policy documents and an ethnographic approach to cultural events, the study identified important policy issues regarding policy formulation, funding sources and policies and cultural regulation. These papers suggest that sound cultural policies unlock potential for innovation and sustainability in creative economy sectors, in terms of appropriate facilities, funds, and legal framework. Nevertheless, obstacles such as limited access to resources, inadequate performance of the administrative system, and dispersed control over the process compromise the execution of these strategies. The research enriches the knowledge base by identifying the potentially missing or underexplored aspects of PA’s impact on the creative industries’ growth and proposing strategies for improvement. In conclusion, the present study enforces a necessity to develop a balanced and easily comprehensible vision of the function and potential approaches on the part of the public administration to maintain the long-term stability and further development of the creative industries as a significant factor for economic growth and cultural diversification.

The Influence of Digital Literacy on Citizen Engagement and Participation in E-Government Services for Inclusive Digital Governance

Muh. Anzar — 2024-08-13

This research aims to focus on the contribution of digital literacy in raising preferable citizen participation in e-government services, where most of the previous studies give prominence to technological factors and physical connectivity. The study endeavours to understand the impact of the extent to which these citizens understand and are capable of using the technologies on their ability to engage with e- government services. The study utilizes both survey data with interviews with citizens and public officials, which are used to supplement survey data. This research is said to establish that when the level of d-technology competencies of users improves, confidence, utilization, and the performance of e-government is boosted. In addition, the study finds that digital literacy moderates the effects of age, education, and socio-economic status on e-government use by reducing their effects. These findings stress the necessity of the digital literacy inclusion into public policy to provide equal opportunities for accessing digital authorities’ services. In this regard, the study assuming this important research gap offers a more robust framework that can enable the policymakers and the public administrators to develop more efficient and user-friendly e-government systems. The study concludes with specific recommendations on how to increase digital literacy by targeting appropriate educational interventions and involving relevant stakeholder within the digital inclusion frameworks cross-cultural communities.

Analyzing the Influence of Decentralization on Governance Quality and Public Service Delivery in Indonesia

Firman Rauf — 2024-08-15

Decentralization has received broader support as a reform in governance to increase local government performance and better service delivery. This paper examines the effects of political, administrative and fiscal decentralization on local governance and public service provision in Indonesia. Data was collected through a cross-sectional quantitative survey method from 200 LG officials and 500 citizens in different municipalities and districts. The study used stratified random sampling in order to increase chances of getting both residents of the urban and the rural areas. This paper employed structured questionnaires and the official record review to collect data on governance efficiency, resource allocation, accountability for services, and citizens’ satisfaction levels of services in the education sector, health sector, and the infrastructure sector. The findings suggest that political decentralization has the highest positive correlation with governance quality in other domains, including transparency, accountability and citizens’ involvement. Administrative decentralization enhances service delivery efficiency most apparent in urban areas but fiscal decentralization has a moderate impact, reduced fiscal authority is an indication that decentralization should be encouraged to foster efficiency in resource allocation. However, issues of equitable distribution of governance quality and service outcomes across the country is a challenge with rural regions lagging behind the urban regions. This research fills the literature gap by examining and comparing the specific effects of the multiple types of decentralization on governance and service delivery in a developing country setting. The study points to the need for policy target based on the situation to enable decentralisation policy to deliver social equity in various regions.